Human Services

Human Services oversees operations and activities of programs that serve older adults and their families and people with disabilities, as well as provides leadership for a regional transportation coordination program.

For more about LSCOG Human Services please contact the Human Services Director at 803-649-7981.

The Human Services Staff

Human Resource Staff | Human Services

Aging, Disability, and Transportation Resource Center

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Lower Savannah Council of Governments operates the states only Aging, Disability and Transportation Resource Center (ADTRC)! The Resource Centers purpose is to inform and assist people in our region about a myriad of topics related to aging, disabilities, family care-giving, benefits, resources and transportation options that support independent, healthy and engaged community living. The center serves Aiken, Allendale, Bamberg, Barnwell, Calhoun and Orangeburg Counties. This center is innovative in that it combines programs relating to public and human service transit with information and assistance to link to other health and human service related resources, benefits and options. People call the center throughout each day with requests and questions in many diverse areas. ADTRC staff help people to schedule rides for medical appointments, errands, to get to work throughout the region and answer questions about how to use local public transit systems. They help to negotiate service issues that arise between transit passengers and transit providers and advocate for unmet needs for transportation in underserved areas. Staff answer questions about aging issues, long term care, family care-giving and a number of benefits and resources, including Medicare. LSCOG also purchases services for seniors and transportation services from local service providers in each county of the region, and works to coordinate among agencies serving the public. TO REACH THE ADTRDC CALL 1-866-845-1550.

The Programs and services of the ADTRC including the following:

Area Agency On Aging (AAA)

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Lower Savannah Council of Governments is the officially designated regional agency charged with responsibilities under the Older Americans Act. The AAA/ADTRC works in partnership with the South Carolina Lieutenant Governors Office on Aging. Since the 1970s LSCOGs Area Agency on Aging has conducted needs assessments, developed plans for a network of in-home and community based services to serve older adults and their families, and contracted with local service provider agencies in each county to provide the services called for in the plan, using Older Americans Act and State funds, matched with local funds. Programs like home delivered meals, group dining, home living support, transportation and wellness services are delivered in each county under the administration and oversight of LSCOG. The Area Agency on Aging serves as a focal point for information, networking and advocacy for and on behalf of older adults. The AAA carries out a wide range of functions related to advocacy, planning, coordination, inter-agency linkages, information sharing, brokering, monitoring and evaluation. For more information on the Area Agency on Aging contact the Aging and Disability Programs Manager at 803.508.7033 or toll free at 1.866.845.1550.

Elderly Legal Services

The South Carolina Legal Services Corporation is the provider for Title III B Elderly Legal Services. This program provides citizens of the region (Age 60 or older) with legal services to address their needs in the areas of income protection, health care, long term care, housing issues, protective services, defense of guardianship and protections from abuse, neglect or exploitation. The Title III Legal program must concentrate their services to low income, minority seniors in rural areas; however, as an Older Americans Act program seniors cannot be turned down for service simply due to their monthly income. Seniors seeking assistance can call the LTC Ombudsman at the ADTRC toll free at 1-866-845-1550, Option 4, locally at 803-508-7033, Option 4 or SC Legal Services? telephone intake line toll free at 1-888-346-5592 to request assistance.

Long Term Care Ombudsman Program

The ombudsman staff member of Lower Savannah ADTRC is a residents advocate who makes routine visits to nursing homes and residential care facilities, provides information to consumers and family members and conducts complaint investigations, including investigations of allegations of abuse, neglect and exploitation, to ensure that residents rights are being honored by the facility staff and that the care and services needed are being provided. The ombudsman also provides training on various topics to facility staff members to improve the quality of services provided to the residents.

The Friendly Visitor Volunteer Program furthers the Long Term Care Ombudsmans mission and program requirements by providing companionship, interaction and education about residents rights through the volunteers routine friendly visits with residents in the assigned facility. Volunteer Friendly Visitors have extensive training prior to beginning their volunteer work and are supervised by the Regional Long Term Care Ombudsman staff. For more information on the Long Term Care Ombudsman contact the LTC Ombudsman at 803.508.7033 or toll free at 1.866.845.1550.

Health Care Advanced Directives Information and Education

Staff members provide information and assistance to individuals in the development of advanced directives ensuring that medical professionals and loved ones are aware of the individuals wishes at lifes end. For more information on the Advanced Directives contact the LTC Ombudsman at 803.508.7033 or toll free at 1.866.845.1550.

Human Services Information and Assistance

The Lower Savannah Aging, Disability and Transportation Resource Center offers information and in-depth assistance relating to many human services. In 2003, LSCOG became South Carolinas first Aging and Disability Resource Center (ADRC), in partnership with our state unit on aging, now located in the Lt. Governors Office on Aging. Now there are ADRCs in states all around the country and every region in South Carolina. In 2010, Lower Savannah Council of Governments (LSCOG) expanded the ADRC to include transportation options thus becoming the Aging, Disability and Transportation Resource Center (ADTRC). The ADTRC offers help to the public in planning for or finding benefits, resources, options counseling and services to meet their needs relating to older adults, family care-giving and physical and developmental disabilities. Individuals seeking information on various human service programs can contact the Lower Savannah ADTRC by telephone anytime during regular business hours or in person at our Aiken office simply by making an appointment with one of our human service staff members. In an effort to provide easier access to the citizens of our region, ADTRC staff often travel to various centralized locations of the region to meet with citizens for individualized assistance or to provide information on such topics as long term care or available resources and benefits for older adults and people with disabilities. For more information and assistance contact the Information and Referral Specialist at 508.7033 or toll free at 1.866.845.1550.

Medicare Benefits Counseling

Lower Savannah ADTRC Benefits Counselors help Medicare beneficiaries access and navigate the Medicare program by providing, accurate, free, non-biased and individualized information and counseling on Medicare and its related programs. Counselors assist beneficiaries as they select the best choice of coverage for themselves, based on income, medication taken and pharmacy preference among other factors. Their expertise covers Medicare, Medicare Supplemental Insurance, Medicaid, Low Income Assistance Programs, TRICARE, and retiree coverage. Counselors also work to prevent and report Medicare and Medicaid fraud and abuse to keep others from taking advantage of seniors and people with disabilities.

The Senior Medicare Patrol Program recruits volunteers to help Medicare beneficiaries become better health care consumers. SMP staff and trained volunteers help Medicare beneficiaries read and understand their Medicare Summary Notices, identify false claims, report illegal billing practices, and protect their identity and avoid scams. SMP staff and volunteers reach out to Medicare beneficiaries through one-on-one counseling, community events, and presentations to groups and organizations.

Medicaid Managed Care Plan Information and Assistance

This program provides assistance to Medicaid beneficiaries as they choose a Medicaid plan best suited for their individual needs. LSCOG staff members hold office hours in each county at least three times each month to offer this assistance. Staff also provides assistance to consumers with Long Term Care Medicaid Application assistance. A Medicaid Intake/Outreach worker is available to help clients fill out the Medicaid application for the Nursing Home and Community Based Waiver programs. Assistance is also provided to consumers for Advanced Care Directives and other educational services of benefit to older adults and persons with disabilities.

For more information about the Medicaid Managed Care program call the ADRC at 803.649.7981 or 1.800.845.1550 (toll free outside Aiken)

Family Caregiver Support Program

The Family Caregiver Support Program offers family members, who are giving care to loved ones, assistance in various ways. This assistance includes education on care giving, a caregiver newsletter, and the opportunity to get an occasional break from care-giving responsibilities.
The program offers small grants for a flexible array of services to help prevent caregivers from burning out. In the United States, family members provide 80% of the long term care given. Demands of care giving may be physically, emotionally and financially exhausting. Many family members may not identify with the term caregiver, but view themselves as just a spouse, a daughter, a son or a friend. A person of any age who is primarily responsible, on an unpaid basis, for coordinating, overseeing or giving care for someone close is considered in our
program to be a family caregiver.

The Family Caregiver Support Program helps the following caregivers:

➢ Caregivers giving care to an infirm loved one age 60 or older;
➢ Caregivers responsible for the care of individuals of any age with Alzheimers disease or related disorder;
➢ Grandparents or relative caregivers age 55 or older (not parents) who are raising a related child age 18 or younger; and
➢ Grandparents or relative caregivers age 55 or older of adult children (between the age of 19 and 59) with a disability.

For more information on the Family Caregiver Support Program contact the Family Caregiver Advocate at 803.508.7033 or toll free at 1.866.845.1550.

Information, Referral And Assistance

This program can assess an individuals needs, help determine options and an appropriate course of action, direct the individual to useful programs or services, and contact providers or agencies to help the individual access needed services when necessary.

For more information about the Information, Referral and Assistance program call the Information, Referral and Assistance Coordinator at 803.649.7981.

Medication Assistance Program (MAP)

Lower Savannah ADTRC staff and volunteers assist individuals who have no prescription insurance benefits with in person help to find pharmaceutical company programs which may provide free or low-cost medications prescribed for them by their physicians. The program is a life-saver for medically indigent people who lack the means to pay for their prescription medications. Since the program started in late 2004, Lower Savannah staff members have helped citizens obtain over $5 million in savings on prescription medications. The program currently operates in Aiken and is supported by the United Way of Aiken County. FOR MORE INFORMATION CALL 1-866-845-1550.

Program Guidelines

To qualify for the program, new clients must meet the following requirements:
Must be an Aiken County Resident
Must have no insurance or other prescription coverage
Must have a total household income below $18,000 for singles, $24,000 for couples, or $35,000 for a family of four
Information Needed for the Initial Interview
Original prescription written for a 90-day supply and 3 refills, if medically appropriate. (Each medication must be written on a separate prescription sheet one per page.)
Physician name, address, and phone number (usually on prescription).
Social Security Card.
Photo ID.
Proof of income for ALL household members. This may include previous years federal tax returns (1040), Social Security benefit statement, child support statement, SSI benefit statement for under aged children, last months pay stubs, etc. Specific documentation needed will be identified during initial phone consultation.
For more about the Medication Assistance Program call the MAP coordinator at 803.508.7033.

Local Transit System Development and Management

LSCOG is the Direct Recipient of federal and state funds for the operation of the Best Friend Express and Dial-a-Ride transit services in the urbanized portion of Aiken County. LSCOG contracts with a local transit provider for the operation of both services. LSCOG helped to plan and start up transit service in Allendale and Bamberg Counties, and takes calls from the public for rides in both systems. The COG also helped to develop and start up new public transit services in Calhoun and Orangeburg Counties the Cross County Connection. This service is a combination of fixed routes and demand response service to accommodate seniors, people with a disability and for other purposes. Fixed routes connect St. Matthews and Orangeburg and serve the downtown area of Orangeburg, including a campus loop which includes service for students at two downtown area Universities.

SC Access

This web based data-base of services, benefits and resources to help older adults and people with disabilities is maintained by the S. C. Lt. Governors Office on Aging. Lower Savannah ADTRC staff helps to provide updated information on services and resources listed in the data base. There are sections on SC Access for information about many resources as well as direct information on the agencies which provide them. One can access this website at

Transit Facilities

Using federal transit ARRA funds, LSCOG was able to add a wing onto it office building to accommodate the Aging, Disability and Transportation Resource Center in 2010. ARRA funds through the SC Department of Transportation in 2012 enabled the construction of a $3 million transit facility in downtown Orangeburg to house the two-county transit system and serve as a connection point for passengers transferring from one vehicle to another, to purchase tickets and to get out of inclement weather while waiting to board a bus.


US Administration on Aging


SC Lieutenant Governors Office on Aging

Senior Medicare Patrol

SC Access

Needy Meds